National Application Center :: career details :: Bill and Account Collectors
Career Details :: Bill and Account Collectors
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts.
Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a drywall installer might benefit from experience installing drywall, but an inexperienced person could still learn to be an installer with little difficulty.
These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed.
Employees in these occupations need anywhere from a few months to one year of working with experienced employees.
- Mails form letters to customers to encourage payment of delinquent accounts.
- Notifies credit department, orders merchandise repossession or service disconnection, or turns over account to attorney if customer fails to respond.
- Receives payments and posts amount paid to customer account, using computer or paper records.
- Drives vehicle to visit customer, return merchandise to creditor, or deliver bills.
- Sorts and files correspondence and performs miscellaneous clerical duties.
- Persuades customer to pay amount due on credit account, damage claim, or nonpayable check, or negotiates extension of credit.
- Confers with customer by telephone or in person to determine reason for overdue payment and review terms of sales, service, or credit contract.
- Records information about financial status of customer and status of collection efforts.
- Traces delinquent customer to new address by inquiring at post office or questioning neighbors.
- Adjustment Clerks
- Credit Checkers
- Insurance Adjusters, Examiners, and Investigators
- Licensing Examiners and Inspectors
- Order Clerks
- Purchasing Agents, Except Wholesale, Retail, and Farm Products
- Welfare Eligibility Workers and Interviewers
General Work Activities
- Performing for/Working With Public
- Resolving Conflict, Negotiating With Others
- Selling or Influencing Others
- Communicating With Persons Outside Organization
- Getting Information Needed to Do the Job
Frequent Work Context
- Job-Required Social Interaction
- Deal With External Customers
- Objective or Subjective Information
- Persuade Someone to a Course of Action
- Frustrating Circumstances