National Application Center :: career details :: Gaming Supervisors
Career Details :: Gaming Supervisors
Supervise gaming operations and personnel in an assigned area. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and create friendly atmosphere for guests in hotels/casinos. May adjust service complaints.
Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. Some may require a bachelor's degree.
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers.
- Reviews operational expenses, budget estimates, betting accounts, and collection reports for accuracy.
- Observes and supervises operation to ensure that employees render prompt and courteous service to patrons.
- Establishes policies on types of gambling offered, odds, extension of credit, and serving food and beverages.
- Directs workers compiling summary sheets for each race or event to show amount wagered and amount to be paid to winners.
- Prepares work schedules, assigns workstations, and keeps attendance records.
- Resolves customer complaints regarding service.
- Interviews and hires workers.
- Trains new workers and evaluates their performance.
- Explains and interprets house rules, such as game rules and betting limits, to patrons.
- Records, issues receipts for, and pays off bets.
General Work Activities
- Monitoring and Controlling Resources
- Communicating With Other Workers
- Performing Administrative Activities
- Guiding, Directing & Motivating Subordinates
- Making Decisions and Solving Problems
- Management of Financial Resources
- Management of Personnel Resources
- Critical Thinking
Frequent Work Context
- Job-Required Social Interaction
- Supervise, Coach, Train Others
- Consequence of Error
- Objective or Subjective Information