National Application Center :: career details :: Gaming Managers
Career Details :: Gaming Managers
Plan, organize, direct, control, or coordinate gaming operations in a casino. Formulate gaming policies for their area of responsibility.
Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. Some may require a bachelor's degree.
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers.
- Review operational expenses, budget estimates, betting accounts, and collection reports for accuracy.
- Trains new workers and evaluates their performance.
- Records, issues receipts for, and pays off bets.
- Explains and interprets house rules, such as game rules and betting limits, to patrons.
- Interviews and hires workers.
- Establishes policies on types of gambling offered, odds, extension of credit, and serving food and beverages.
- Directs workers compiling summary sheets for each race or event to show amount wagered and amount to be paid to winners.
- Resolves customer complaints regarding service.
- Prepares work schedules, assigns work stations, and keeps attendance records.
- Observes and supervises operation to ensure that employees render prompt and courteous service to patrons.
General Work Activities
- Monitoring and Controlling Resources
- Communicating With Other Workers
- Performing Administrative Activities
- Guiding, Directing & Motivating Subordinates
- Making Decisions and Solving Problems
- Management of Financial Resources
- Management of Personnel Resources
- Critical Thinking
Frequent Work Context
- Job-Required Social Interaction
- Supervise, Coach, Train Others
- Consequence of Error
- Objective or Subjective Information