National Application Center :: career details :: Claims Takers, Unemployment Benefits
Career Details :: Claims Takers, Unemployment Benefits
Interview unemployed workers and compile data to determine eligibility for unemployment benefits.
Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a drywall installer might benefit from experience installing drywall, but an inexperienced person could still learn to be an installer with little difficulty.
These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed.
Employees in these occupations need anywhere from a few months to one year of working with experienced employees.
- Interviews claimants returning at specified intervals to certify claimants for continuing benefits.
- Assists applicants in filling out forms, using knowledge of information required or native language of applicant.
- Schedules unemployment insurance claimants for adjudication interview when question of eligibility arises.
- Assists applicants completing application forms for job referrals or unemployment compensation claims.
- Reviews data on job application or claim forms to ensure completeness.
- Answers questions concerning registration for jobs or application for unemployment benefits.
- Refers applicants to job opening or interview with other staff, in accordance with administrative guidelines or office procedure.
- Appraisers, Real Estate
- Employment Interviewers, Private or Public Employment Service
- Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
- Insurance Adjusters, Examiners, and Investigators
- Interviewers, Except Eligibility and Loan
- Opticians, Dispensing
- Title Examiners and Abstractors
- Welfare Eligibility Workers and Interviewers
General Work Activities
- Getting Information Needed to Do the Job
- Processing Information
- Communicating With Persons Outside Organization
- Performing for/Working With Public
- Identifying Objects, Actions, and Events
Frequent Work Context
- Job-Required Social Interaction
- Deal With External Customers
- Importance of Being Sure All Is Done